Privacy Policy

Effective Date: January 31, 2026

Your privacy is important to us at Mihoraa. This Privacy Policy explains how we collect, use, and protect your personal information when you use our comprehensive clinic management platform, including features such as appointment booking, electronic medical records (EMR), billing, inventory tracking, staff messaging, and more.

1. Information We Collect

Personal Information: Name, email address, phone number, and payment information (processed via third-party providers — we do not store full card details).
Medical Records: Patient notes, prescriptions, medical history, and appointment records entered by clinic staff through the EMR feature.
Inventory Data: Information about medical supplies, equipment, and stock levels managed by authorized clinic staff.
Communication Data: Details used to send automated SMS and email reminders, confirmations, and follow-ups to patients.
Staff Messaging Data: Messages and files exchanged through the Telegram-powered staff messaging feature are subject to Telegram's own privacy policy.
Usage Data: App interactions (e.g., booking history, session logs, analytics reports), IP address, and browser type.

2. How We Use Your Data

Appointment Management: Schedule, confirm, and send automated SMS/email reminders and follow-ups to patients.
Medical Records: Store and retrieve patient EMR data (notes, prescriptions, history) for authorized clinic staff.
Billing & Payments: Process payments, partial payments, discounts, and gift certificate redemptions.
Inventory Management: Track stock levels, generate low-stock alerts, and produce valuation reports for clinic supplies and equipment.
Analytics & Reporting: Generate clinic performance reports and exportable analytics to help clinic owners track operations.
Communication: Send notifications, updates, and support responses.
Security & Fraud Prevention: Monitor for suspicious activities and enforce role-based access controls across branches.

3. Data Sharing

We do not sell your data. However, we may share data with:

Clinics & healthcare providers (only necessary details).
Payment processors (if applicable).
Law enforcement (if legally required).

4. Data Security

We implement encryption, access controls, and secure storage to protect your data.

5. User Rights

Access, update, or delete your data.
Withdraw consent for marketing communications.
Request data portability.

6. Cookies & Tracking

We use cookies to enhance user experience. You can manage cookies through your browser settings.

7. Third-Party Services

The App integrates with the following third-party services, each governed by their own privacy policies:

Telegram: Used for staff messaging. Messages and files sent through this integration are processed by Telegram. Refer to Telegram's Privacy Policy.
Payment Gateways: Used for processing payments, partial payments, and gift certificates. We do not store full card details.
Marketing Website Hosting: Your clinic's free marketing website may be hosted via third-party infrastructure subject to their terms.

8. Compliance with Laws

We comply with GDPR, HIPAA (if applicable), and other regional regulations.

9. Changes to This Policy

We may update this Privacy Policy. Continued use after updates means acceptance of the new policy.

10. Contact Us

For privacy-related concerns, contact support@mihoraa.com.